Difference between KPO and BPO


In the present context where day-to-day activities of varied facets are outsourced to our country from different parts of the world, dissimilar activities are being termed a common word, Process outsourcing. Although KPO and BPO sound similar, both are entirely different streams. The key differences between KPO and BPO are elucidated in detail in this article.

Knowledge Processing Outsourcing

KPO professionals are extremely skilled individuals who carry out dexterous work that requires experience. They keep up their work and also provide on- time delivery without any intermittence in their services. When the whole concept started, these professionals concentrated only on data compilation, updating fiscal models, out-and-out searches and essential data mining. Now-a-days, KPO’s have as well started focusing on zone-wise insights, equity research, patent analytics, elevated data mining, scrutiny and recommendation. Aspirants from any streams can work as KPO’s, but they should have good knowledge in the language they are handling. KPO’s mostly work with Software companies, Learning Solutions, Legal Services, Medical Services, Print media, Network Management organizations and so on.

Business Process Outsourcing (BPO)

In India, BPO is a fast developing sector, which provides career opportunities to millions of unemployed people in our country. BPO’s carry out third party services to a company by carrying out application management and progression, data center operations, testing and quality assurance. Mostly, these professionals work within our country for companies in foreign countries. The top IT companies like IBM, Accenture, Infosys and so on provide BPO services. A graduation in any streams is required to work as a BPO professional. Entering into career, these professional can expects salaries around Rs. 10000/- in India. With experience and reaching to senior moat levels, BPO’s will be given remuneration around Rs1100000/- per annum

Key differentiators between KPO and BPO

  • KPO is Knowledge Process Outsourcing whereas BPO is Business Process Outsourcing.
  • KPO is concerned with the off shoring of knowledge intensive work whereas BPO deals with the overall processes involving technical support, transaction processing, customer care and telemarketing, to boost up business.

Both BPO and KPO companies co-operatively strives hard to make developments in our country and also to wipe away the unemployment from our country.



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3 Responses to “Difference between KPO and BPO”

  1. 3

    which is the best one kpo or Bpo?

  2. 2

    Do we have any future in KPO sector,i have recently joined a healthcare company that deal with end to end process of healthcare.

  3. 1

    What is the scope of r getting a job after M.Sc computer science?