GOD’s own country Kerala is blessed with a lot of BPO firms which provide various job opportunities for the young talents. In Kerala most of the BPO firms are located in Trivandrum and Kochi. The infrastructural support provided by these two cities attracts numerous firms to start up their centre here.

There are various job options available in a BPO sector which includes the following.

• Customer Service Executives
• Customer Care Specialists
• Executive BPO Jobs
• Technical Support
• Trainee BPO Jobs
• Trainee/Management

BPO Job Profiles in Kerala

There are various BPO job profiles in Kerala. Some of them include the following.

• Business Development Manager
• Customer Care Executives
• Customer Service
• Executive
• Executives Managers
• HR Recruiter
• Phone Banking Officer
• Team Leader
• Voice / Telemarketing

Qualification needed for BPO Jobs in Kerala

Most of the companies demand a degree from a recognized University as a minimum qualification. Some of the firms only look into the skills that a candidate possess and not the qualifications and they recruit talented candidates those who have a 10+2 pass. For managerial positions the candidates should have a higher degree and for some posts the candidates with some certifications are given the most priority. Apart from the academic qualification, the candidate should also have good communication skills, customer handling capability and also good skills in negotiation.

Finding BPO Jobs in Kerala

The best option available is to register in various job sites. Some of the good job sites include Naukari, Monster, Timesjobs etc.

Another option available is to visit the official website of a firm where there is a vacancy and register in it or send a resume to the corresponding firm directly.

Yet another method is to register in some job consultancies with updated resume. Some of the reliable consultancies include Markstrant Consulting, Steps Consultancy, Silverline Staffing Consultants and also Job Shop Career Consultant.

BPO Companies in Kerala

A number of BPO firms are there in Kerala. Some of them include the following.

• Sea View, Trivandrum
• PIT Solutions, Trivandrum
• Accentia Technologies, Trivandrum
• ENTER Technologies Private Limited, Trivandrum
• RNC-BPOI, Trivandrum
• RR Donnelley, Trivandrum
• Vintes Solutions Pvt. Ltd, Kochi
• Spectrum Softtech, Kochi
• Hi-Tech Outsourcing Services, Kochi
• Zac Technologies, Kochi
• AurionPro Solutions, Kochi

Recruitment Process for BPO Jobs in Kerala

Normally the recruitment process for BPO jobs in Kerala includes three levels of selection.The first level will be a written test which comprises of questions from General Aptitude, Logical Reasoning, and General English. Some firms include technical questions also.

The 2nd level will be a group discussion. Those who pass in the first level are only allowed attend the second level. In this level, a topic will be given for a team of 15-20 candidates and they have to express their views on the same.

There will be a third level for those who succeed in the first two levels. It will be a face to face interview. Some firms have both Technical and Human Resources (HR) interviews.