Education and Career Forum

Hi,i hv got job at genpact bpo in ncr region as process associate.........is this job considered as a call centre job......i want to know in detail about this

Genpact is a business process outsourcing (BPO) company that provides services such as finance and accounting, procurement, supply chain, analytics, and customer service, among others. While Genpact may have call center services as a part of its customer service offerings, not all jobs at Genpact are call center jobs.

So, it depends on the specific job role you are applying for at Genpact. Some roles may involve handling customer inquiries and complaints over the phone, while others may involve data entry, analysis, or other back-office functions. It is best to check the job description for the specific role you are interested in to determine if it involves call center duties.