Education and Career Forum

Hi everyone, I would like to gather some information regarding the job description for the post of Customer Support Officer in Mphasis Bengaluru. I am interested to apply for this post in Customer Support Officer. Can you please tell me about the description of this job post?

Roles and responsibilities of Customer Support Officer in Mphasis Bangalore recruitment:

Major roles and responsibilities of Customer Support Officer in Mphasis Bangalore recruitment are given below.

Name of the Company - Mphasis

Name of the Job Position - Customer Support Officer

>> You are required to followup to ensure the necessary actions to resolve the customer issues.

>> You need to respond to inbound calls professionally and furnish the customer with information on product and services.

>> You should build the trust and sustainable relationship with customers through interactive communication.

>> You should record the details of customer interactions, complains and queries.

The job description of Customer Support Officer in Mphasis Bengaluru as follows:
-You will have to manage Banking – Credit / Debit Cards. (US voice)
-Report and documentation.
-Support for technical difficulties.
-Resolutions to customer issues and queries.
-Willing to work in night shifts.