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I came to know that IBM, Hyderabad is hiring BTech graduate through the interview. I would like to know about the description of the Technical Support Associate which they are going to offer for graduates. Please let me know asap.

Job Description:--

Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day.

Job description of Technical Support Associate in IBM Hyderabad recruitment:

The detailed job description of Technical Support Associate in IBM Hyderabad recruitment is given below,

Name of the Company- IBM

Name of the job position- Technical Support Associate

>> As a Technical Support Associate, you are required to provide the technical assistance to Customers by Phone or Chat or Email.

>> Also you need to be part of Technical Experts Team and provide voice support as and when required.

>> You are required to handle complex customer scenarios and also document solutions.

>> You need to provide remote infrastructure support delivery and also perform the problem cause analysis.

>> You should be able to effectively address the concerns related to the issues.

Job description for Technical Support Associate post in IBM Hyderabad?

1. As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).

2. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day.

Job description for Technical Support Associate post in IBM Hyderabad includes:_

They are responsible to solve client issues in an effective and timely manner

They are required to respond to inbound customer queries over the phone or email by escalating the product bugs.

They are involved in demonstrating the innovation and intuition and identifying the areas requiring operational adaptation or improvement.

The job description for the Technical Support Associate post in IBM Hyderabad is you are responsible for effectively handling difficult customer interactions and challenging customer problems without the need for supervisory intervention, maintaining poise and professionalism even with very difficult and demanding customers.

Job description for Technical Support Associate post in IBM Hyderabad:-

As a Technical Support Associate, you will be responsible for handling the problems of customers efficiently without the help of supervisory intervention. Also, you must have the capabilities to maintain your professionalism in difficult situations.

For more details, you can refer to the below official link :
https://www.ibm.com/in-en