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Respected Sir/Madam, I came to know that Wipro Technologies Limited Bengaluru is hiring for the post of a TIS Service Desk Administrator. I am interested to apply for this particular post in this company. I would like to know about the roles and responsibilities of this particular post which is available in Wipro Technologies Limited.

Roles and Responsibilities TIS Service Desk Administrator in Wipro Technologies Limited, Bangalore recruitment:

Major roles and responsibilities involved in TIS Service Desk Administrator in Wipro Technologies Limited Bangalore recruitment are given below.

Name of the Company - Wipro Technologies Limited

Name of the Job Position - TIS Service Desk Administrator

@ As a TIS Service Desk Administrator, you need to ensure proper communication as well as quick resolution as a crisis manager.

@ You must be able to handle the first point escalation for all the technical issues.

@ Also, you need to participate in business meetings with several stakeholders on a need basis.

@ You should perform the trend analysis and identify the top few incidents and work with the respective individuals in order to minimize the incidents as a TIS Service Desk Administrator.

Company Name : Wipro Technologies Limited Bengaluru

TIS Service Desk-Administrator || Location: Bengaluru ||

Minimum work experience: 3 - 5 Years

Roles and responsibilities of a TIS Service Desk Administrator in Wipro Technologies Limited Bengaluru as follows :

-You will have to work as a admin. head and first to point solve for all technical and process issues.
-Provide technical subject matter expertise wherever required.
-Maintain proper communication and quick resolution as a crisis manager.
-Plan and schedule Changes, Coordinating with different stakeholders.
-Business meetings with various stake holders on a need basis.
-Training of new team members.
-Report and documentation.
-Perform Trend analysis, identify top few incidents.
-Work on the service improvement programs.
-Hardware troubleshooting and vendor coordination.