Knowledge Process Outsourcing or KPO is concerned with the transmission of knowledge concentrated business processes that need significant domain proficiency to other geographic locations. Typically, KPO comprises of an element of Analysis Proves Outsourcing (APO), Business Processing Outsourcing (BPO) and Research Process Outsourcing (RPO). Instead of relying on third party KPOs, a few global organizations have chosen the captive KPO route. These comprise of McKinsey, JPMorgan Chase and Merrill Lynch.

The KPO Industry handles much more amount of high quality work when opposed to the BPO Industry. In fact, KPO gets its strength from knowledge, judgment factor and the depth of experience.

Top KPO Companies of India

• 24/7 Customer: This firm gives prominence to customer analytics. Here, they study the behavior of consumer’s and analyse data that pertains to related activities such as marketing and related campaign activities.
• APTARA (TECHBOOKS): This is a foremost KPO firm. They focus on publishing and in providing servicing to publishing houses like Pearson, Cambridge University Press, Tata Mc-Graw Hill and Blackwell. They also provide electronic content services as well as solutions.
• Copal Partners: This firm was established in 2001. They provide sector as well as company research to its clients. It was founded out by professionals from GE Capital, McKinsey & Co and Citigroup.
• Evalueserve: This firm has its base in Gurgaon. Almost 45% of the company’s income comes from projects related to mathematics. Evalueserve possesses a research firm known as Global Sourcing Now. They focus in research reports of high-quality.
• EXL Service: This firm is acquired by Inductis. They are focused in research, consulting and analytics.
• Genpact: Previously known as GECIS, this firm made revenue of US$ 493 million in the year 2005. The KPO sector of this firm specializes in management of customer relationship, database generation, competitive intelligence and research. Other services of this firm include customer value mapping and program tracking.
• Pangea3: This firm has its headquarters in Mumbai. They provide services like patent research, document review, business information research and legal research. The income of this firm is expected to cross US$ 2.5 million this annum.
• Ugam Solutions: This firm came into the arena of market research analytics in the year 2001. Their business comprises of the study of the minds of consumers.
• WNS GLOBAL SERVICES: This firm is based in Mumbai. They operate in the segment of knowledge services business. They offer high-end services like business research, investment and market.

A few other top KPO firms in our country comprise of ACCENTURE, Cognizant, Edkal and First source. Some of the other KPO firms in India are, Gevity, Grail Research, Inductis, EXL Service, McKinsey & Company, ICICI OneSource, OfficeTiger, Pipal Research, RocSearch and Tata Consultancy Services (TCS).