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Hello everyone, I am going to attend the interview of Mphasis, Bengaluru for the post of Technical Support Officer. I would like to know about the job roles for this particular post allotted to the employees by this company.

Hello Dear,

Mphasis is hiring for Technical support Executive, please find below details for the same

Qualification: Any Graduate

Required Skills:
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1. Typing speed of 25 WPM with 85% accuracy
2. Descent communication skills
3. Open to work in night shift
4. Possess good analytical and comprehension skills

Roles and Responsibility:
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1. You have to support 24*7 environment.
2. You are responsible to acknowledge any user related query and assign it to responsible team.
3. You have to create a ticket and assign to correct team to follow the ITIL process.
4. You have to support users through call, email and chat.

Roles and Responsibilities involved for Technical Support Officer in Mphasis, Bangalore recruitment:

Major roles and responsibilities involved for Technical Support Officer position in Mphasis, Bangalore recruitment are given below.

Name of the Company - Mphasis

Name of the Job Position - Technical Support Officer

>> As a Technical Support Officer, you are required to respond to the customer queries like emails, inbound calls, web tickets, chat ..etc., with defined SLAs.

>> You are required to troubleshoot related to Custom, COTS applications, desktop/ OS, End Devices, VOIP, VPN ..etc., as per the guidelines in the knowledge base.

>> You are required to update the users about the request status and close the requests when users are satisfied with solutions.

>> You need to manage the life cycles, categorize and prioritize as per the ITIL guidelines..etc.,