#1  
15th April 2019, 02:29 AM
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Job roles of Technical Support Officer in Mphasis, Bengaluru?


Hello everyone, I am going to attend the interview of Mphasis, Bengaluru for the post of Technical Support Officer. I would like to know about the job roles for this particular post allotted to the employees by this company.




  #2  
17th April 2019, 01:08 AM
piya1617
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Join Date: Mar 2019
Posts: 11,821
Default Re: Job roles of Technical Support Officer in Mphasis, Bengaluru?

Hello Dear,

Mphasis is hiring for Technical support Executive, please find below details for the same

Qualification: Any Graduate

Required Skills:
-----------------
1. Typing speed of 25 WPM with 85% accuracy
2. Descent communication skills
3. Open to work in night shift
4. Possess good analytical and comprehension skills

Roles and Responsibility:
---------------------------
1. You have to support 24*7 environment.
2. You are responsible to acknowledge any user related query and assign it to responsible team.
3. You have to create a ticket and assign to correct team to follow the ITIL process.
4. You have to support users through call, email and chat.
  #3  
17th April 2019, 12:08 PM
Aswiniteju
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Join Date: Aug 2012
Location: Andhra Pradesh
Posts: 13,785
Default Re: Job roles of Technical Support Officer in Mphasis, Bengaluru?

Roles and Responsibilities involved for Technical Support Officer in Mphasis, Bangalore recruitment:

Major roles and responsibilities involved for Technical Support Officer position in Mphasis, Bangalore recruitment are given below.

Name of the Company - Mphasis

Name of the Job Position - Technical Support Officer

>> As a Technical Support Officer, you are required to respond to the customer queries like emails, inbound calls, web tickets, chat ..etc., with defined SLAs.

>> You are required to troubleshoot related to Custom, COTS applications, desktop/ OS, End Devices, VOIP, VPN ..etc., as per the guidelines in the knowledge base.

>> You are required to update the users about the request status and close the requests when users are satisfied with solutions.

>> You need to manage the life cycles, categorize and prioritize as per the ITIL guidelines..etc.,
Do you have any question? or have anything to say?



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