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Kindly let me know about the roles and responsibilities appointed for GCS Engineer in Mahindra Comviva Manesar. I am going to attend an interview in this company for this post so I wanted to know about the roles and responsibilities. Thank you!

Roles and Responsibilities of GCS Engineer In Mahindra Comviva Manesar

- Log customer queries, complaints and requests in CRM Next

- Answer queries using FAQs and investigation

- Monitor system where required (as in critical fault situations, post-implementation, migration)

- Make configuration change or apply patch to meet customer requirements or resolve complaints

- Update and close case status in CRM Next

- Create stepwise detailed documentation for planned activities (e.g. Setup preparation, IN addition etc.) and it reviewed by senior support members.

- Ensuring the closer of cases with in defined SLA

Roles and Responsibilities involved in Mahindra Comviva Manesar GCS Engineer recruitment:

Major roles and responsibilities involved in Mahindra Comviva Manesar GCS Engineer recruitment are given below.

Name of the Company - Mahindra Comviva

Name of the Job Position - Engineer GCS

>> As an Engineer GCS, you are required to install and configure the applications including CR upgrades.

>> You need to provide second-level application support to customers through configuration-level changes.

>> You need to answer the queries using FAQs and Investigation.

>> You are required to make configuration change or apply the patch to meet the customer requirements.

Roles and responsibilities of GCS Engineer in Mahindra Comviva Manesar as follows :

-You will have to work over CRM Next.
-Monitoring of systems.
-Resolve customer complaints.
-Make configuration change or apply patch to meet customer requirements.
-Update and close status.
-Detailed documentation.
-Setup preparation.
-Ensuring the closer of cases with in defined SLA.