Education and Career Forum

Hi everyone, I am preparing for the interview of Genpact Gurgaon for the post of Process Associate. I don’t know about the roles and responsibilities for this particular post. Can anyone of you let me know about this post?

Roles and Responsibilities involved in Genpact Gurgaon Process Associate recruitment:

Major roles and responsibilities involved in Genpact Gurgaon Process Associate recruitment are given below.

Name of the Company - Genpact

Name of the Job Position - Process Associate

>> As a Process Associate, you are required to collect the delinquent amount from the customer over the phone or take promises from them.

>> You are required to provide the payment plants basis customer requirement.

>> You need to reconcile the orders to match the customer books including validating credits or debits.

>> You should be able to follow up on the customer or internal disputes as well as customer questions.

>> As a process associate you are required to involve in inbound and outbound calling.