Education and Career Forum

Sir, I want to get the job of Support Engineer in Zoho Corporation Chennai. I would like to know what skills are required to achieve this post in this company? Kindly let me know about the skills immediately.

Skills required to become a Support Engineer in Zoho Corporation Chennai as follows:-

1. Excellent IT technical Skills.

2. Concern about company product understanding and services.

3. Strong problem-solving skills.

4. Strong business communication skills.

5. Project and organizational management skills.

6. Resolutions for customer and troubleshooting skills for technical problems.

7. Time-management skills.

8. High computing and performance development-oriented / focused and attentive to all kinds of technical details.

9. Current technologies and tools knowledge.

10. Handling of large technical problems in a quick support style.

Skills required to become a Support Engineer in Zoho Corporation Chennai

Gain in-depth knowledge about one or more Zoho products that they are assigned to. Be well-versed in handling technical queries for the specific product(s) Provide technical support over telephone, email and chat.

Excellent communication skills (verbal written)
Good knowledge on windows OS trouble shooting MS Office Applications
Basic hardware trouble shooting skills
Willing to work on night shifts
Understanding on active directory services
Willing to assist our internal customers over the phone
BE with Computer Science or Electronics Telecommunication will be preferred
Fresh graduate in any stream can be considered for the position