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I came to know that Genpact, Hyderabad is hiring BTech graduate through the interview. I would like to know about the description of the Associate Technical Support which they are going to offer for graduates. Please let me know asap.

Roles and Responsibilities of an Associate Technical Support in Genpact, Hyderabad recruitment:

Some of the major roles and responsibilities of an Associate Technical Support in Genpact, Hyderabad are given below.

Name of the Company - Genpact

Name of the Job Position - Associate Technical Support

>> You are required to respond to inbound customer queries over the phone or email by escalating the product bugs.

>> You should be able to provide the phone support the troubleshoot and resolve the issues.

>> You need to respond to the customer queries and escalations.

>> You are required to involve in the demonstrating the innovation and intuition in identifying the areas requiring operational adaptation or improvement.