Education and Career Forum

Hello everyone, I am going to attend the interview of HCL Technologies for the post of L1 Service Desk Trainee. I would like to know about the job roles for this particular post allotted to the employees by this company.

Roles and responsibilities of L1 Service Desk Trainee in HCL Technologies recruitment:

Major roles and responsibilities of L1 Service Desk Trainee in HCL Technologies recruitment are given below,

Name of the Company - HCL Technologies

Name of the Job Position - L1 Service Desk Trainee

>> You are required to use the Incident management system to document as well as manage the problems and work requests.

>> You need to respond to the telephone calls as well as emails, assiagned tickets from the users..etc.,

>> You need to escalate the complex problem to appropriate support specialists.

>> You should be able to troubleshoot the client software and basic network connectivity problems.