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Dear friends, I don’t know much more about the description of L1 Service Desk post which is available in HCL Technologies company. So, I would like to know about the description of this particular job. Please tell me asap.

Job Description of L1 Service Desk in HCL Technologies:

Some of the major responsibilities of L1 Service Desk in HCL Technologies are given below,

<> You are required to route the problems to internal 2nd and 3rd level IT support staff as L1 Service Desk

<> You should provide network problem diagnosis/ hardware/ software and resolutions related things via email/ telephone/ chat for customer end users.

<> You should be able to administer and provide the user account provisioning.

<> You are required to manage and coordinate the relationships with the support staff and vendors.

<> You are required to perform the user account management activities and escalate the complex problems to appropriate support specialists.

<> You need to to troubleshoot client software and network connectivity problems.