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Please help me to know about the roles and the responsibilities for Technical Support Engineer allotted by EMC Corporation. I want to become a Technical Support Engineer in this company so I want to know about the roles and responsibilities.

Roles and Responsibilities involved in EMC Corporation Technical Support Engineer recruitment:

Major roles and responsibilities involved in EMC Corporation Technical Support Engineer recruitment are given below.

Name of the Company - EMC Corporation

Name of the Job Position - Technical Support Engineer

<> You are required to validate the technical information and need to issue an early warning and disseminates the information whenever needed.

<> As a technical support engineer, you are responsible for sharing acquired knowledge concerning the problem resolution with others.

<> You need to maintain a close loop communication style which ensures proper and consistent documentation in service request case notes.

<> You are required to use highly technical troubleshooting tools and analytical practices.

Hello Dear,

EMC Corporation is currently hiring for Technical Support Engineer profile, please find the details below.

Eligibility Criteria:
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1. You must have done your BE/ B.Tech (CSE/ IT/ ECE) from 2016 batch.
2. You should have an aggregate of 60% & above in throughout academics career.

Role and Responsibilities:
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1. In the role you are expected to leverage technical expertise (taught by a learning team which is considered amongst the best in the world) to solve customer issues. Customer issues will be received by Support Centers through automated dial-in, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.

2. You are expected to provide problem determination and resolution for customer issues, proactively recommend revisions to current procedures to improve customer satisfaction. A difficult problem? Just engage or escalate to more senior colleagues to help resolve complex issues.

3. You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities. It's possible that the issues impacting the customer could be mission critical, and a speedy resolution is much needed. Effective communication with internal & external stakeholders is a key success criteria in the role

4. In critical & complex cases, you will assist in problem recreation & failure analysis of system level issues, using a variety of test equipment, diagnostic tools & techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers. You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.

5. As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.