Education and Career Forum

Dear friends, I have heard about the Support Engineer interview of Birlasoft Pune. I don't know about the roles for this particular post in this company. Can you tell me about the job roles?

Job roles of Support Engineers in Birlasoft Pune are as follows:-

1. You will have to work on technical supports areas for the production environment.
2. Problem-solving and resolution tasks.
3. Preparing technical reports.
4. Troubleshooting tasks.

Job roles of Support Engineers in Birlasoft Pune is as follows.

• Applicant will perform root cause analysis and provide solutions in complex environments for specific fields/areas.

• Applicant will achieve a high level of customer satisfaction through individual case work.

• Applicant will escalate on time and good quality – keep incidents aged days to a minimum.

• Applicant will make continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.

• Applicant will deliver standard application/technology trainings and workshops.

• Applucant will perform knowledge transfer to internal staff and external customers & partners.

I'm giving you link of official website for any inquiry.
www.birlasoft.com