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Hello, can anyone of you tell me about the description of Service Desk Engineer post which is offered in NTT DATA, Chennai? I am preparing for the interview which is going to be conducted soon. So, I would like to know about the job description.

Roles and Responsibilities involved in Service Desk Engineer in NIT DATA, Chennai recruitment:

Major roles and responsibilities involved in Service Desk Engineer in NIT DATA, Chennai recruitment are given below.

Name of the Company - NIT DATA

Name of the Job Position - Service Desk Engineer

>> You are required to answer the questions about configuration, installation, operation and usage of the assigned products.

>> You are also responsible for providing the telephone or email or social media chat of portables, desktops, and other software custom.

>> You need to involve in the documents problems in support solution database for diagnostics and the solution implementation.

>> You will be involving in investigating the causes, recommend solutions to correct the failures.

Job descriptions of Service Desk Engineer in NTT DATA, Chennai:

You will be responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals and software custom or off the shelf software - industry or proprietary.
You will be required to resolve complex issues forwarded by other team members.
Answers questions regarding installation, operation, configuration, customization, and usage of assigned products will be required.
You will need to participate with leaders to set the focus areas for technical improvements.