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Hello friends, I came to know that NTT DATA is hiring Service Desk Engineer. I would like to know about the job profile for this particular post. If anyone of you know then please let me know also. Thank you!

Job Profile of Service Desk Engineer in NTT DATA:

Major responsibilities of a Service Desk Engineer in NTT DATA are given below,

<> As a Service Desk Engineer, you are required to resolve the complex issues that are forwarded by the team members. You should solve the problems for customers with the challenging expectations.

<> You need to participate with the leaders for determining focus areas for technical improvements. You may need to coach team members for achieving good results.

<> You should be able to build the relationships with the other groups that impact the technical aspect for phone support.

<> You are required to excel at recognizing the external and internal customer's expectations and needs.