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Hello, can any of you tell me about the description of Service Desk Executive post which is offered in Wipro Technologies Limited Bangalore? I am preparing for the interview which is going to be conducted soon. So, I would like to know about the job description.

Job descriptions of Service Desk Executive in Wipro Technologies Limited Bangalore are given below:-

1. Provide recommendations to the client on the deployment of new features.
2. Create and Manage requests on the ITSM tool.
3. Provide training and mentor existing teams and new hires.
4. Troubleshoot issues with Desktops and EUC Deployment.
5. Work in a 24 x 7 support model.

Job descriptions of Service Desk Executive in Wipro Technologies Limited Bangalore as follows:-

-Handling of end-users queries and help-request via email or over the calls.
-Problem and Incident management.
-Resolving skills for issues in a timely manner.
-Managing team for work operations.
-24*7 support.
-Report and documentation of operations work.