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Hi Sir/Madam, I am going to attend the interview of SonicWall Bangalore for the post of Graduate Trainee Engineer. I would like to know about the roles and responsibilities allotted to this post. Please tell me asap.

Roles and responsibilities of Graduate Trainee Engineer in SonicWall Bangalore recruitment:

Major roles and responsibilities of Graduate Trainee Engineer in SonicWall Bangalore recruitment are given below,

Name of the Company - SonicWall

Name of the Job Position - Graduate Trainee Engineer

>> As a Graduate Trainee Engineer, you are required to provide technical solutions and workaround for end users with their issues on the respective product line.

>> You are responsible for providing the technical support across SonicWall product lines via Web/ Phone/ Emails.

>> You need to assist customers with deployment of SonicWall network security products like VPN solutions, IPS or Firewall..etc.,

>> You need to use troubleshooting techniques and tools in order to identify the products that are defective and follow the guidelines in issuing the service calls or contacts.

>> You should be able to advise customers within the procedural guidelines in order to ensure complete solution.

Job roles and responsibilities allotted to Graduate Trainee Engineers in SonicWall Bangalore:-

Responsible for providing technical support across SonicWall product lines via iphone/web and emails in a 24 x 7 x 365 days environment.


Owns customer issues from beginning to re solution ( Handel in Place ).

Provide Technical Solutions and work around for end users with their issues on the respective product line.

Provide consistent feedback to the team on products supported.

Remains knowledge of SonicWall product line and related industry products and technologies.

Official Website:-
sonicwall.com

Job roles and responsibilities allotted to Graduate Trainee Engineer in Sonic wall Banglore are:
1) Responsible for providing technical support across sonicwall products.
2) Owns Customer issues from beginning to resolution.
3) use troubleshooting techniques and tools to identify the defective items.
4) Moniters and track issues to provide accurate resolution to the customer.

For more information and updates go the link below
https://www.sonicwall.com.

Job roles and responsibilities allotted to Graduate Trainee Engineers in SonicWall Bangalore are:

1)Issue include but not limited to service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies.

2)Reviews and identifies areas of improvements to streamline non-technical customer service operation processes.

3)Meets required customer service support metrics including Customer satisfaction metrics service request handling metrics.

4)Interfere with other SonicWall groups, including but not limited to sales, Order Management Service channel, Technical Support, Manufacturing Operations, Product line Manager, Service Business Manager, and global teams to resolve customer issues and inquiries.

5)Ensure complete and comprehensive issue documentation using appropriate application tracking system.