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Respected Sir, I want to know about the roles and responsibilities of L2 Support Engineers in Redbus Bangalore. I came to know that this company is offering this post. I am interested in joining but I want to know about the roles and responsibilities first.

Roles and responsibilities of L2 Support Engineers in Redbus Bangalore recruitment:

Major roles and responsibilities of L2 Support Engineers in Redbus Bangalore recruitment are given below,

Name of the Company - Redbus

Name of the Job Position - L2 Support Engineer

>> You should be able to work with the relevant team to resolve or automate the frequent concerns.

>> You are required to interact with the end users to provide and process the information in response to the concerns, inquiries and request about the products as well as services.

>> You should evaluate the issues and escalate to relevant teams or departments.

>> You should proactively interact with the regional teams or stakeholders to understand the concerns.

>> You are required to follow the standard processes and procedures.

>> Also you should stay current with the system information, updates as well as changes.

>> You are required to gather the information and determine the issues.