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Hi everyone, I am preparing for the interview of Directi Internet Solutions Private Limited Bangalore for the post of Product Support Engineer. I don’t know about the roles and responsibilities for this particular post. Can anyone of you let me know about this post?

Roles and responsibilities of Product Support Engineer in Directi Internet Solutions Private Limited Bangalore as follows :

-Communicate with customers to resolve the queries related to products.
-Support over chat, email, phone and social media.
-Fix issues with products.
-Flexibility of working in shifts.

Apply Here :http://www.directi.com/

Roles and Responsibilities involved in Directi Internet Solutions Private Limited Bangalore Product Support Engineer recruitment:

Major roles and responsibilities involved in Directi Internet Solutions Private Limited Bangalore Product Support Engineer recruitment are given below.

Name of the Company - Directi Internet Solutions Private Limited

Name of the Job Position - Product Support Engineer

>> You need to work with the development team and suggest update and feature to continuously improve the customer experience.

>> You are required to provide the Omnichannel support over phone, email, chat and social media.

>> You need to ensure the speedy resolution of the customer issues while maintaining the high customer satisfaction.

>> As a Product Support Engineer, you are required to participate in the product planning process to make sure the features requested by the customers are prioritized and implemented.