Education and Career Forum

Dear Sir, I am interested to join Wipro Technologies Limited Kolkata as a Service Desk Executive. I would like to know about the roles and responsibilities for this particular post in Wipro Technologies Limited. Please tell me immediately.

Roles and responsibilities of Service Desk Executive in Wipro Technologies Limited Kolkata as follows :

-Answering support queries via phone, email, Chat and Web.

-Troubleshoot system and network problems.

-Provide support, including procedural documentation & relevant reports.

-Complex problems guidance and resolving complaints.