Education and Career Forum

Hello everyone, can anyone of you kindly let me know about the skills which are essentially required to become a Service Desk Executive in Wipro Technologies Limited Kolkata. Please tell me about the necessary skills required. Waiting for your response!

Skills required to become a Service Desk Executive in Wipro Technologies Limited Kolkata are as follows:-
Information Technology Infrastructure Library
People Management
Operations Management
Customer Service
Information Technology Support

Skills required to become a Service Desk Executive in Wipro Technologies Limited Kolkata as follows :

-Good communication skills.

-Good problem solving and analytical skills.

-Strong computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Website.

-Network problems, diagnosing and solving hardware or software faults.

-Managing Data and implementing changes.

-Willing to work in shifts.