#1  
23rd September 2021, 09:43 PM
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Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai?


Respected Sir/Madam, I came to know that ECI Telecom India Pvt Ltd Mumbai is hiring for the post of a Technical Support Intern. I am interested in applying for this particular post in this company. I would like to know about the roles and responsibilities of this particular post which is available in ECI Telecom.




  #2  
24th September 2021, 10:07 PM
cookie1902
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Join Date: Jan 2019
Posts: 10,235
Default Re: Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai?

The Roles and responsibilities of a Technical Support internship in ECI Telecom India Private Limited Mumbai are given below.

==> Candidates need to respond to technical queries/service requests from ECI customers.

==> Candidate will have to perform lab simulation as per guidelines from Team Leader.

==> Candidate will have to ensure all support coming in on emails, phones, and conversations are logged in the Eservices (SR Portal).

==> Candidate will have to visit customer premises for installation, Commissioning of ECI product.

==> Candidate may have to travel abroad (for short durations) to the customer premises for onsite implementation of ECI products.

==> This role is largely customer-facing technical support.

I am also giving you the company website link for your reference that is https://career.ecitele.com/
  #3  
25th September 2021, 11:11 AM
Hera tabrez
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Join Date: Oct 2020
Location: Kanpur
Posts: 1,261
Default Re: Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai?

Roles and responsibilities
Fulfill task set out by supervisor

Maintaining software systems including software and hardware etc
Resolving internet and network access issues..
Determining causes of network malfunction
Providing network computer support
Installing and configuring hardware and software
Trouble shooting technical.issues
Providing timely customer feedback..etc
  #4  
26th September 2021, 06:15 PM
Msdhoni02
 
Join Date: May 2021
Posts: 1,083
Default Re: Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai?

Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai?

You will have to visit customer premises for installation, commissioning of ECI product.

You will have to ensure all support coming in on emails,

You will have to perform lab simulation as per guidelines from team leader.
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  #5  
26th September 2021, 06:15 PM
ashishboudha
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Join Date: Aug 2019
Location: Delhi,India
Posts: 4,150
Default Re: Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai?

Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai include the candidate should have this role as a largely customer-facing technical support.
This role demands you to work in shifts and sometimes in flexible timings as per customer requirements.
You may have to travel abroad ( for short duration) to customer premises for onsite implementation of ECI products .
Respond to Technical Queries / Service requests ( SR) from ECI Customers.
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  #6  
27th September 2021, 12:25 AM
piya1617
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Join Date: Mar 2019
Posts: 8,686
Default Re: Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai?

Roles and responsibilities of a Technical Support Intern in ECI Telecom India Pvt Ltd Mumbai:-

1) You have to give respond to Technical Queries / Service requests ( SR) from ECI Customers.

2) You will be responsible for performing Lab simulations as per guidelines from team leader.

3) You have to visit customer premises for Installation, Commissioning of ECI products.

For more details, you can refer to the below link:-
https://info.rbbn.com/eci-now-ribbon/
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