Education and Career Forum

Hi friends, I want to give an interview of NTT DATA for the post of Service Desk Engineer. I would like to know about the description of this particular post offered in NTT DATA. Kindly let me know about the job description asap.

Job description of Service Desk Engineer in NTT DATA:

You will be responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.).
You will be responsible for defined policies & procedures (e.g. verifies warranty entitlement, etc.).
You will be required to diagnostics and solution implementation of documents problems in the support solution database.
You will be required to answers questions regarding installation, operation, configuration, customization, and usage of assigned products.