Education and Career Forum

Dear friends, I am preparing for the interview of HCL Technologies for the post of L1 Service Desk Associate. I would like to know about the profile of this post as I came to know that they are hiring L1 Service Desk Associate. So, I want to know about the job profile.

Job profile of L1 Service Desk Associate in HCL Technologies:

The detailed job profile of L1 Service Desk Associate in HCL Technologies recruitment is given below,

Name of the Company- HCL

Name of the job position- L1 Service Desk Associate

>> You are required to route problems to the internal 2nd as well as 3rd level support staff.

>> You should be able to provide the Software, Hardware and network problem diagnosis.

>> You must be able to coordinate and manage the relationship with the vendors.

>> As a Service Desk Associate, you need to administer and also provide the user account provisioning.