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Hi everyone, can anyone of you let me know about the job profile in IBM, Gurgaon for the post of Technical Support Associate as I am interested to give an interview for this post? Kindly let me know about the job profile as soon as possible.

Job Profile of Technical Support Associate in IBM, Gurgaon recruitment:

The detailed job profile of Technical Support Associate in IBM, Gurgaon recruitment is given below.

Name of the Company - IBM

Name of the Job Position - Technical Support Associate

>> You must have minimum 0 to 2 years of experience in Technical support role to be eligible.

>> Experience to work well in a fast-paced environment and demonstrable ability to handles the various tasks.

>> As a Technical Support Associate, you need to provide remote infrastructure support delivery and performing the problem cause analysis.

>> Must be able to handle complex customer scenarios, documenting the solutions effectively. And act as a Customer advocate by working directly with the customers on high priority issues in order to deliver the timely resolution.

Job profile of Technical Support Associate in IBM, Gurgaon are as follows:-
Maintain, troubleshoot, and install computer hardware and software.
Train users in managing and using old and new systems.
Assist with managing outages, dispatching, billing and/or customer relations.
Monitor user activities to detect problems and support end-users.