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I came to know that Rajdeep Info Techno Pvt Ltd is hiring for the post of Junior Support Engineer. I would like to know about the roles and responsibilities of this particular post which is available in Rajdeep Info Techno Pvt Ltd.

Roles and responsibilities of a Junior Support Engineer in Rajdeep Info Techno Pvt Ltd recruitment:

The job description or roles and responsibilities of a Junior Support Engineer in Rajdeep Info Techno Pvt Ltd recruitment is given below:

Name of the Company - Rajdeep Info Techno Pvt Ltd

Name of the Job Position - Junior Support Engineer

>> You are required to troubleshoot the IT issues by asking customers the targeted questions.

>> You should be able to support the customer in terms of desktop solutions, calls, emails as well as by chat.

>> You need to assist the customers with the account setup as well as application installations.

>> You need to compile the IT instruction manuals and support resources.

>> You need to involve in documenting the error reports as well as monitor the performance metrics.

>> You should be able to prioritize the customer queries and escalate the technical issues to the IT developers..etc.,