Education and Career Forum

Im getting little confused as i read the information on managing a hotel what does a hotel manager do? What Subject at school should i had done in order to become hotel manager

Hello Friend !!

Hotel Manager:

In one word, the Hotel Manager manages all the operations that running in an Hotel.

This will include Customer Service, Improving the Quality, Maintenance of Hotel, Allocating Funds, Identifying the work of employees and allotting perfect positions to make the things run smoothly.

I have gathered some of the information regarding the duties and responsibilities of a Hotel Manager, you will find these steps in all the books and all web portals.

Learn them and try to implement them when you are in such position.

You can learn many things once you start being in that position, everything comes with the experience.

Be smart all the times and follow the steps below.

Universal Responsibilities of a Hotel Manager include:

Deliver excellent customer service, at all times, ensuring guests’ comfort and safety

Deal with all enquirers in a professional and courteous manner, in person, on the telephone or via e-mail.

Assist in keeping the hotel clean and tidy, at all times

Deal with customer complaints in a professional manner

Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities

Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy

Propose and implement effective marketing strategies to maximise room occupancy levels

Complete all daily administration tasks as required

Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards

Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels

Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel manager

Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required

Complete regular checks on portable electrical appliances

Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation

Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy

Control and manage all new credit application accounts, sales ledger management and payment administration

Provide reports, as required, for hotel management

Maintain effective communication, at all times, among the team, hotel manager and night manager

Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels

Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy

Complete all required health and safety/fire checks on time

Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services

Report any security issues to the hotel manager immediately

Take responsibility for extra management tasks, as required, in the hotel manager’s absence

Maintain personal knowledge by completing in-house training and workbooks

Always adhere to all company policies and procedures and licensing laws

Be involved and contribute at team meetings

Carry out instructions given by the management team and head office Job Description

Good Luck !!