ITES stands for Information Technology Enabled Services and it can be defined as outsourcing of processes that can be made possible with information technology and covering different areas like manufacturing, telecommunication, health care, administration, HR and finance. These services are offered from e-enabled locations and they are armed with manpower and technology.

ITES mainly aims at enabling business strategy and some of the services offered by the ITES companies include telecommunication services, enterprise resource planning, application development, IT Help Desk Services, Data Warehousing, Data Entry & Processing, Document Processing and medical transcription. ITES companies offer Business-to-Business shortly called as B2B e-commerce solutions.

India’s Potential in ITES industry:

The country’s strengths in the form of government support, conducive policy environment, English speaking workforce, a large pool of skilled workforce and low staff costs have all contributed for the development of ITES industry. In addition, Government of India, is also taking assiduous effort for promotion of ITES services and the position of the country has enabled her to derive great benefits from the ITES industry by becoming a key hub for ITES services. The country has some of the top players in the ITES industry and the names of these top players are given below:

Top five ITES Companies in India:

• Genpact Limited

• Aegis Limited

• WNS Global Services Private Limited

• Firstsource Solutions Limited

• MPhasis Limited

Explore more details regarding these top players in the ITES industry in India from the content given below:

Genpact Limited:

Genpact Limited is a company with an employee strength of more than 51000 and a total revenue of nearly 1.26 billion US dollars. They are offering a wide range of services like legal services, media services, learning & marcomm services, IT infrastructure services, risk management services, reengineering, analytics & research, collections, procurement & supply chain and finance & accounting services in the ITES industry.

Aegis Limited:

Aegis Limited is a leading company in the customer care and acquisition field for more than three decades now and they have a track record of introducing varied process and technology innovation services. At present, many fortune 500 companies are acting as clients of Aegis Limited for taking care of their routine business process, back office and customer interaction services. The services offered by Aegis Limited are grouped under varied categories like managing experience, enabling experience and extending experience.

WNS Global Services Private Limited:

WNS is a leading BPO Company offering business value to more than 200 clients located in different parts of the world. They have achieved this place by combining their deep domain expertise and operational excellence for offering varied services like financial services, banking services, insurance services and travel services. They have classified their services under two main categories being cross industry solutions and industry focused solutions.

Firstsource Solutions Limited:

Firstsource Solutions Limited came into existence in the year 2001 and at present they have grown as a company with a strength of more than 27000 employees not only in India, but also in several other nations like the USA and the UK. Among many others, their clientele includes 6 FTSE 100 companies and 18 Fortune 500 companies. Their service offering across multiple industry verticals include billing and collections, transaction processing, customer care and customer acquisition.

MPhasis Limited:

MPhasis has operations in different cities in India like Vadodara, Pondicherry, Noida, Mumbai, Indore, Hyderabad, Ahmedabad, Mangalore, Chennai, Pune and Bangalore and several other nations as well. They are offering wide range of services like product engineering, payment solutions, infrastructure services, BPO services and application services.

Apart from these top five players, there are also other players like Sparsh BPO Services Limited, Hinduja Global Solutions Limited, EXL Service, Hutchison 3 Global Services Private Limited and Reliance BPO Private Limited in the ITES industry in India.