Company Profile: Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Convergys is the one which serves most of the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Job Profile: The job demands one to greet and welcome customers in a very courteous, friendly and professional manner. One should have a good listening skill be patient so that he can listen to the needs of the customers and the concern of the customers in order to meet up with the demand of the customer in the first contact solution itself. They should be able to meet up the entire need of the customers and even educate them about the things. Give some ideas so that it can provide a better solution to the problem, be a part of the activities which mainly focus on improving customer satisfaction and improving the performance of the business. The help of the decision support tool to answer the query.

Eligibility: The candidate must have basic computer knowledge and its operations. Must have the willingness to work at any shift times, ability to learn well-mannered with strong customer service orientation, Good listening and responding skills, must be flexible with the ability to adapt to changes quickly and think conceptually so that one can give a solution to the problem. Some technical knowledge would be advantageous for the candidate.

Experience: 3 Years

Pay package: Rupees 1, 00,000 - 2, 50,000

Location: Mumbai Suburbs

Education qualifications: The candidate must be graduate/ undergraduate from any background

Industry Type: BPO/ITES

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

How to apply: The interested candidates can apply for the job in the company online and to know more the application from availability one may login to the website.

Contact Details
Company Name: CONVERGYS India Services Pvt Ltd
Website: http://www.convergys.com
Executive Name: Anshul Arun