Education and Career Forum

I am going to attend the interview of Mobikwik for the post of Customer Support. I would like to know about the job roles for this particular post allotted to the employees by this company.

Job Roles & Responsibilities of customer Support in Mobikwik:

Customer Support job roles in Mobikwik are mentioned below.
>>Utilize computer technology to handle high volume calls and emails.
>>Handle issues in the best interest of customer and company respond to all other consumer grievances.
>>Keep the track of performance of all payment gateways.
>>Managing interactions with Telecom Providers and operaters for their prepaid and postpaid customers.

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Job Description of Customer Support in Mobikwik:

Some of the major roles and responsibilities of a customer support in Mobikwik includes the following,

<> You are required to keep the track of the performance of all the payment gateways.

<> You are required to utilize the computer technology to handle the email/ social media platform or high volume calls.

<> You may be involved in the interactions and they may include,
* Transaction Refunds
* Transaction Confirmations
* Operator Outage tracking
* Understanding of the operator product portfolio

<> You may be required to manage the interactions with the Telecom Service Providers and Telecom Operators for post paid and pre paid services.

<> You are required to handle customer issues and company's issues and respond to the consumer grievances.