BPO means Business Process Outsourcing. This is one of the fastest growing industries of the country. BPO refers to contracting or outsourcing of certain tasks or operations of one business organization to a third party. This third party provides service to the business firm. Thus business process outsourcing is actually the process of transferring services from one organization to an outside company.

Academic Qualification

A minimum qualification of 12th is required with sufficient knowledge on computers for a good career in BPO.  Fluency in English will help the aspirants to have a very good career in BPO. A minimum qualification of graduation in any discipline is required in some BPO units.

Institutes that provide training in Business Process Outsourcing

A few BPO training centres in India are listed below.

• Fands Infonet – Pune
• Merittrac – Bangalore
• Abode Knowledge Services – Hyderabad
• NIIT Planetworkz - New Delhi
• Webel Technology Limited – Kolkata
• Accentual – Gurgaon
• Lawkim – Mumbai

Job Prospects in BPO

The BPO candidates can work as customer support executives, voice based support executives, medical transcription specialists in health care BPO, technical support executives, team leaders in a call center, relationship executive in telecommunication sectors, customer care executives in banking sectors, etc. There are also opportunities in bulk transactions like credit card or stock market processing, finance and administration, etc. Opportunities are also available in niche applications like environmental data monitoring, major vertical process of loans, etc.

A few companies that offer placements for BPO candidates are listed below.

• EXL
• Wipro Spectramind
• Convergys
• Hinduja TMT
• Ajooba
• ICICI One Source
• I Seva
• HCL Tech BPO
• HSBC Bank
• ICICI Bank
• Hutch
• IBM Daksh
• Airtel
• Motif
• Niit SmartServe

According to the basis of the survey conducted at the beginning of this year, the business process outsourcing industry has generated huge revenue. This puts India at the top of the ranking in the world BPO industry. Now, India has about 5 to 6 percent of shares of the BPO industry operating around the world. Asia’s most expansive BPO industry is in India. So, this industry is one of the largest employment providers.

Some of the designations for BPO experts are listed below.

• Processing Executive
• Deputy Manager
• Senior Manager
• Deputy General Manager
• Associate
• Analyst
• Coordinator
• Senior Analyst
• General Manager
• Assistant General Manager

Salary Package

The BPO candidates usually get high remunerations for their work. The salary package depends upon the candidate’s academic qualifications, shift timings and total experience. The salary increases frequently and incentives are a vital part based on performance.

A fresher will get a salary of Rs.15000 per month. As the designation progresses, the salary will also increase up to 1 lakh per month. The aspirant can also earn incentives by working overtime. The BPO industry also offers medical and transport benefits. Since the sector is growing very fast, it is possible to earn large amount of money in a very short time of BPO career.