KPO stands for Knowledge Process Outsourcing and this industry deals with the transfer of knowledge intensive business processes that need significant domain expertise.

In the KPO industry, India is acting as the choice for international corporations that look to move their higher-end research like legal services, IPR, engineering design, analytical based services, equity research and market research. The list of top companies in the KPO sector in India is given below:

Top ten KPO Companies in India:

• Genpect

• Evalueserve

• Ugam Solutions

• WNS Global Services

• 24/7 Customer

• ICICI OneSource

• EXL Service

• Copal Partners

• Pangea3

• TechBooks

A short description about these top players in the KPO Sector in India is given below:

Genpect:

Genpect was previously called as GECIS and in addition to KPO sector, they are the top company in India in the BPO Sector as well. The KPO hand of this biggest BPO organization has a staff strength of 1200 people and most of their staff members are advanced degree holders. They specialize in the KPO Sector in the following areas:

• Database generation

• Research

• Customer Value mapping

• Customer relationship management

• Program tracking

• Campaign management

• Competitive intelligence

Evalueserve:

This KPO Organization is based in Gurgaon and they are specialist in mathematics based projects and they earn more than 45% of their income from these projects. More than 650 staff members of the organization are engaged in market research and their research firm called as Global Sourcing Now specializes in high-quality research reports.

Ugam Solutions:

Ugam Solutions entered the arena of market research in the year 2001, well before the introduction of the term KPO and now they are one among the leading players in the KPO industry, mainly because of their success in the field of market research. Initially, the organization started as a small firm and now the strength of this firm is 400 members. Their business involves the following activities:

• Study of consumer minds

• Study of behavior and habits of customers and taking business development initiatives on the basis of their market research

WNS Global Services:

WNS Global Services are based in Mumbai and they are one among the top players in India in the BPO Sector as well. They have engaged more than 300 of their staff members in the KPO industry and in the KPO sector they are offering the following services:

• Business research

• Investment research

• Market research

24/7 Customer:

Like Genpect and WNS Global Services, 24/7 are also leaders in BPO Sector in India and they hold the pride of being listed in the International Association of Outsourcing Professionals. In the KPO Sector, they are offering the following services:

• Customer Analysis

• Study of Customer behavior

• Analysis of data related to marketing and campaign activities

ICICI OneSource:

ICICI OneSource offers customized information, analytics, business research and collection services by acquiring a US-based firm called as Pipal in the year 2004. They are ranked as one among the top 10 IT-enabled service firms by NASSCOM in the year 2007 and some of the services offered by them in the KPO sector are:

• Customer acquisition

• Business research & analytics

• Billing & collections

• Customer care services

EXL Service:

In the year 2006, EXL Services acquired Inductis, which is a leading analytics and strategy company that was serving the insurance and financial service industry with a view to form an independent subsidiary. EXL Services and Inductis together offer services like analytics, research and consulting in the Indian KPO sector.

Copal Partners:

Copal Partners came into existence in the year 2001 and their client list includes private equity firms, hedge funds, investment banks, etc…In the year 2005, Copal Partners entered into agreement with the popular company called Reuters to offer financial institutions with customized sector analysis and company research.

Pangea3:

Pangea3 is based in Mumbai and some of the services offered by them to the KPO industry are:

• Business information research

• Legal research

• Contract drafting management & Administration

• Litigation and due diligence

• Document review

• Analysis and prosecution support

• Patent research

TechBooks:

The present name of TechBooks is Aptara and in the KPO sector they are dealing with publishing service and they are also offering service to publishing houses like Tata Mc-Graw Hill, Pearson, Hall, Blackwell and Cambridge University Press. Their present plan is to enter into e-learning services with broad application in the education, government and corporate sectors of India.

The outsourcing of knowledge process is far more challenging as compared to business processes since there is high demand for knowledge workers with specialized analytical skills. India is well prepared to meet the advanced requirements of its KPO clients and to offer them the best knowledge services at an affordable cost. Therefore, the KPO industry has a wide spectrum of growth in the future, which in turn will offer more employment opportunities as well.