BPO or Business Process Outsourcing is one of the fastest growing industries in India and this is one of the segments of IT enabled services industry.

Companies in this sector offers different kinds of services like online research & form processing services, scanning OCR with editing & indexing services, data conversion services, data entry services, insurance services, employee IT help-desk services, technical support services, telemarketing services and customer support services.

Like any other sector, the BPO sector also has some top players in India and the list of top players in this sector is given below:

• Genpact

• TCS BPO

• Wipro BPO

• Aegis BPO Services Limited

• WNS Global Services

• First Source Solutions

• IBM Daksh

• Aditya Birla Minacs

• Infosys BPO/ Progeon

• Accenture India

Some of the details regarding these top players in BPO Sector is given below:

Genpact:

Genpact came into existence in the year 1997 as the India-based process operations for GE Capital. This company has 30 operation centres in over nine countries in the world and they are engaged in managing business for companies. The services offered by this company are in the following areas:

• Information Technology infrastructure

• Enterprise application

• Analytics

• Supply chain and procurement

• Instrance

• Collections and customer service

• Finance and accounting

TCS BPO:

Tata Consultancy Services BPO is operating in more than 41 countries all over the world and it has more than 155 offices in different parts of the world. The head quarters of the company is located in the city of Bengaluru in Karnataka and some of its prominent branches are operating in Lucknow, Pune, Hyderabad, Goa, Gurgaon and Mumbai. This BPO concern is offering service in the following fields:

• Travel & Entertainment

• Media

• Telecom

• Health care

• Payroll

• Insurance

• KPO

• HR outsourcing

• Banking

• Accounting & Finance

Wipro BPO:

Like software industry, Wipro has also found their way in the BPO sector in the name of Wipro BPO and this company was formed in the year 2002 by acquiring Spectramind. They are operating in 10 different countries and are serving clients spread all over the world. They are operating in different sectors like:

• Healthcare

• Telecom

• Hi-Tech manufacturing

• Travel & Hospitality

• Insurance

• Capital markets & banking

Aegis BPO Services Limited:

This company has shown a steady growth of 23% during the current financial year as compared to the previous financial year. The value, mission and vision of the company includes:

• Shareholder and employee commitments

• Customer-centric service model and realistic client

• Innovative solutions

WNS Global Services:

WNS Global Services offer some of the world’s best brands and through their comprehensive outsourcing service, global delivery network they are delivering business value to their clients. This is done by them successfully by combining deep domain, operational excellence and functional & industrial knowledge.

FirstSource Solutions:

FirstSource Solutions recorded a growth rate of 10 percentage as compared to its previous financial year net profit during the current financial year. They are not only offering BPO services, but also playing a leading part in the IT services in India. Their employee strength during the year 2010 was between 20,000 and 25,000 employees, which includes staff working for both software sector and BPO sector.

IBM Daksh:

IBM Daksh is known for the company’s undying passion towards growth, focused vision and good leadership. A group of four people just without any model to follow formed this company. However, now they are holding one of the top ten companies position in the BPO Sector. This clearly indicates their dedication towards growth. The popular IBM Corporation has recently acquired this company to serve as an international hub to take care of business processes for their clients located all around the globe.

Aditya Birla Minacs:

As the name implies, Aditya Birla Minacs is a group company of the popular Aditya Birla group and they have more than 13000 employees at their different branches. This number includes the employees serving their IT services too.

Infosys BPO/ Progeon:

Infosys BPO, which is also called Progeon is the subsidiary of the popular Infosys Technologies and this company came into existence in the year 2002. This company has been rated as one among the top ten BPO Companies in India by the FAQ Today, Red Herring, International Association of Outsourcing Professionals, Nasscom and Nelson Hall. The company focuses on integrated end-to-end outsourcing through lower costs and it is operating in Czech Republic and India.

Accenture India:

Accenture India was able to achieve a position among the top 10 BPO Companies in India because of their ability to mobilize right skills & Technology and right manpower. The company is able to use its unmatched experience, research-based knowledge and broad global resources to help their clients to progress.

Nowadays, BPO Sector is offering a wide range of employment opportunities to any graduates and this sector is also acting as fast growing sector to offer further employment opportunities.