Both the Computer support specialists and Customer service representative provide their services to clients of particular company. Even though the two professionals deliver the same type of service, their job profile and related issues differs a lot. Computer support specialists are those professionals who present the technical advice and assistance to the customers. Customer care representative handles the customer calls, complaints, etc. of the company.

Computer support specialist Course and Career opportunities

The computer systems and networks have become the most important parts of almost every companies and organizations. Also the related computer problems are rising gradually which creates the demand for specialists to solve them. Computer support specialists are the professionals who give the technical advice, maintenance or assistance to their customers and other users of computer systems. They also give help in computer hardware and software problems.

These people are good experts in troubleshooting using their knowledge in this area. They examine and resolve most of the computer problems with the help of computerized analytical programs. In short they are said to be the experts who help the persons who use computers. Most of the specialists in this field are responsible for replying telephone calls and emails and provide help to the clients with computer troubles. Other duties of these professionals include cleaning, installing, modifying and repairing the computer hardware or software.

Customer service representative Course and Career opportunities

Customer service representatives are those people who provide their services to their company’s customers. The handles the telephone calls and gives the answers to specific queries asked by clients. They are responsible to handle the customer complaints, give answer to specific queries about the company services or products. Other important responsibility of them is to connect the clients with proper resources if they are unable to provide particular solution. In short they provide an important link between the customer and company.

Most of these professionals carry out their work by telephone while some other interact with clients by email, post, fax or communicate face-to-face. They have to make a favorable image of their company by continuing a positive relationship with customers. Their duties include providing information about company products and services, solving the client doubts and troubleshooting their problems.

Key differentiators between Computer support specialist and Customer service representative

• Computer support specialists are the professionals who give technical advice, support and assistance to the customers with computer problems whereas Customer service representatives are those who deliver their services to customers of their company.
• Computer support specialists give assistance to computer hardware and software problems and other related issues whereas Customer service representatives handle the telephone calls and answers the specific queries of company’s customers.

Although the Computer support specialists and Customer service representatives are the people who deliver their services to particular company’s clients, the two professions differ in many aspects.