Customer Care Executives are inevitable part of an organization as they are responsible for managing the customers. The prime aim of an organization is to satisfy their customers. If they are not satisfied with their service, then it will adversely affect the progress of an organization. Customer care executives handle the queries, complaints and feedbacks given by the customer. They efficiently deal with each complaint and satisfy the customer by solving their problem. They also give administrative support to the customer care team.

Qualifying Exam

To become a customer care executive one should pass their higher secondary examination or its equivalent. Those who have completed graduation can also pursue their career as customer care executive. After obtaining any of these educational qualifications, one can apply for the job of customer care executive available in various organizations. They can get into higher positions after gaining sufficient experience in the concerned field.

Who are eligible to apply?

Those who have passed higher secondary examination or its equivalent can apply for the job of customer care executive. If they are interested to pursue any degree course then they have to qualify the concerned entrance test. After completing graduation, they can apply for the job of customer care executive. To become a customer care executive, one should qualify each stage of the recruitment process conducted by the concerned organization. There will be a written test, group discussion and interview. Some organizations will conduct interview right after the written test without conducting the group discussion. Written skills of the candidates will be tested during the written test. Communication skills and personality of the candidates will be tested during the group discussion and interview. Those who have qualified all the stages will be selected for the job.

Key elements in the process

• Pass higher secondary examination or its equivalent
• Complete graduation in any stream (optional)
• Apply for the job

Skills required for a Customer Care Executive

The most important skill needed for a customer care executive is exceptional communication and written skills. They should have good knowledge about the functions of the customer care department of an organization. They should have good problem solving skills and browsing skills. Basic computer knowledge is essential for a customer care executive. They should have good organizational and management skills.