Customer care executives are those persons who are responsible for handling various customers in an organization. They have to handle various queries, complaints and also feedbacks given by the customer. Their ultimate role is to provide maximum satisfaction to the customers in the firm there by improving the overall efficiency of the firm. Telemarketing executives are representatives of the marketing section of a firm and their job includes handling different customers and convincing them about the benefits of the products of that firm. Their ultimate role is marketing through telephone communication.

Customer care executive and opportunities

A Customer care executive should have excellent communication as well as written skills. Aspirants who have passed their 10+2 level can become a Customer care executive. Some of the firms demand a graduation. But most of the firms prefer the overall efficiency of the candidate to handle the job apart from the academic qualification. They have a lot of opportunities in various sectors of our country as well as abroad. By grabbing certain certifications they can also work in the technical sections of the firm. They are paid attractive salary packages as well. Some of the firms that are in need of Customer care executives include the following.

• IT firms
• BPO
• KPO
• Business firms

Telemarketing executive and opportunities

Aspirants should have a 10+2 pass to become a Telemarketing executive. But in the recent years graduates are also choosing this field as their profession. They should have good communication skills and also basic computer skills. They should have good ability to tackle various challenging situations and they should also maintain a good positive attitude.

Their job responsibilities include the following.

• Product Promotion
• Research Surveys and Polling
• Telephone and Web-based Business Development
• Up Sell or Cross Sell Campaigns

They can get placed in various market oriented firms and business firms. They are paid well too.

Key difference between Customer care executive and Telemarketing executive

Customer care executive are those persons who are responsible for handling various customers in an organization whereas Telemarketing executives are representatives of the marketing section of a firm and their job includes handling different customers and convincing them about the benefits of the products of that firm.

However the basic educational qualification required for both these professionals are same their actual qualification varies depending on their job profile as well as the firm in which they are working.

The salary scale of a Customer care executive and a Telemarketing executive is also different.