The city of Trivandrum is one of the hotspots for BPO jobs in Trivandrum. The main reason for this is the infrastructural support available in the city. In fact, students who have a good command over English will find it easier to get lucrative jobs in the city in the BPO sector.

If one seeks for a BPO job, there are a variety of different jobs options accessible. A few of them include:

• Customer Care Specialists
• Customer Service Executives
• Executive BPO Jobs
• Technical Support
• Trainee BPO Jobs
• Trainee/Management

BPO Job Profiles in Trivandrum

The job profiles that are available are numerous too. Some of them comprise of:

• Business Development Manager
• Customer Care Executives
• Customer Service
• Executive
• Executives Managers
• Hr Recruiter
• Phone Banking Officer
• Team Leader
• Voice / Telemarketing

Separate job profiles are obtainable for non-voice as well as voice marketers.

Qualification needed for BPO Jobs in Trivandrum

People who desire to become a professional in the BPO field must have a graduate degree. For managerial level posts, a Master’s degree in addition to the appropriate years of experience is needed. Besides the required educational qualification, one must also have customer handling, communication and good skills in negotiation.

Finding BPO Jobs in Trivandrum

The methods for a person to find good BPO job are varied. They include:

• Registering with some good jobs sites, like for example Naukri.
• Visiting the website of the concerned firm and applying directly.
• Registering in some reliable job agencies in the city. A few such agencies include Silverline Staffing Consultants, Markstrant Consulting, Steps Consultancy and Job Shop Career Consultants.

BPO Companies in Trivandrum

Several good BPO firms are there in the city of Trivandrum. A few of them are:

• SEAVIEW – This is a top firm that is almost a decade old. They focus in providing services like medical research transcription, coding billing and legal transcription etc.
• PIT SOLUTIONS - This firm provides IT services with the aid of a team of professionals as to cater to the need of other firms. The corporate has its offices in USA, Switzerland and India.
• Accentia Technologies – This firm has more than 300 offices located in Trivandrum, Mumbai and Bangalore. The firm has over 1000 BPO employees combined. The services provided by this firm include Consultancy Services, E-commerce Medical & Business Transcription Services and Medical Billing & Coding etc.
• ENTER TECHNOLOGIES PVT LTD – This firm has its headquarters in the prestigious Technopark, located in Kazhakootam, Trivandrum. They provide services like medical transcription, Document Processing System and Finance based services.
• RNC-BPOI – This firm mostly cater to the needs of global clients. The firm delivers on the works of Business Process Transformation and Business Process Optimization. This is done by way of global, distributed and a seamless offshore model.
• RR Donnelley – This firm has established itself firmly as the global leader in the fields of Document Management as well as Document Business Process Outsourcing. The BPO sector of this firm provides clients with back office services. A few of them comprise of Financial Services, Travel & Transport and Pharmaceutical. Telecommunications is also one other service offered by them.

Recruitment Process for BPO Jobs in Trivandrum

Aspirants need to appear for a written test initially. Subsequent to this, they will have to attend a group discussion. Those who clear the written test shall be called for an interview with the board.