Customer service representatives are the professionals who work in a company and provide an important connection between the clients and company. These professionals may work in many different fields, in different ways with the primary aim of helping the customers. They usually handle the incoming calls from a company’s clients and find reply to the specific queries. They are responsible to customers’ queries about the company’s product or service which they use and ensure that customers’ problems are resolved.

Even though most of these professionals carry out their work by handling the telephone calls, some of them may interact with clients by email, post, fax or face-to-face. Another important responsibility of customer service representative is to approach the customers with proper responses, if they are not able to provide specific solutions to their problem.

Qualifying Exam

The candidates who wish to become customer service representative should complete their formal high school education and a college degree. Most of the employers recruit candidates with at least an associate degree or bachelor’s degree for this profession nowadays. Candidates can pursue their college degree in disciplines such as English, computers or business. This will help them to easily prepare for a customer service job. The job requirements may vary with the companies or industries where the candidates work and the training for particular job may also vary. Many of the companies will provide job training before they start the tasks and the training will particularly focus on the company’s service and products.

Who is eligible to apply?

Students can apply for an associate degree or bachelor’s degree in computer, business or English after successfully finishing their higher secondary education. They will have to pursue a pass in this qualifying examination of a recognized board. The students who have completed their graduation from a reputed university or institution can apply for the customer service jobs.

Key points in the process

• Study 10+2 from a reputed institution with English and pursue pass in the concerned examination of a recognized board.
• Pursue the associate degree or bachelor’s degree in computer, business or English from a reputed university which offers it.
• Search out for the customer service jobs in the companies or industries and apply for that position.

Skills required for a Customer service representative

The customer service representatives play a vital role in a company or industry where they work. So these professionals require some good qualities to perform in this field. They must have good personal skills like clear speaking ability, mild manner, patience, etc. They must also have the computer skills and communication skills. They should be well trained to find solutions to the problems of customer’s about the company’s products or services.