Mumbai is one of the cities in India, where BPO centers were initially launched mainly because of the infrastructure support. But now many of them are shifting their base to tier 2 cities like Pune and Ahmadabad because of lower cost of operations. However in Mumbai, there are still a good number of BPO jobs available especially because of the infrastructure facilities, good quality English language handling capabilities of students as well as well better power situation.

BPO Job Profiles in Mumbai

There are many BPO job profiles available in Mumbai. Individuals can find jobs as Phone Banking Officer, Voice / Telemarketing, Hr Recruiter or they can work on the back office Operations as an executive, or as a Team Leader. It is also possible for aspirants to get jobs as Customer Care Executives, Customer Service Executives, Managers, Business Development Manager or Executives. There are separate profiles available for voice marketers and non-voice like email marketers.

Qualification needed for BPO Jobs in Mumbai

Individuals who wish to become BPO’s must have at least a graduate degree at the entry level. Those who wish to go for a career at a managerial level must have a postgraduate degree along with suitable years of experience. Apart from desired educational qualification, communication, customer handling and negotiation skills are key for success in BPO career.

Finding BPO Jobs in Mumbai

There are many methods available by which students can apply in BPO companies. Some of them are:

• Aspirants can register themselves in good job sites like Naukri.
• Aspirants can visit the website of the company they wish to join and apply. Their resumes could be uploaded directly.
• There are numerous job consultancy agencies available in Mumbai like Adept Consulting, Career Tangent and Bombaybee. Aspirants can register their names with these consultancies.

BPO Companies in Mumbai

There are quite a lot of BPO companies in Mumbai. Some of them are:

• Webscape Technologies Private Limited – This Company is located at Union Co-operative Insurance Building, P.M Road, Mumbai.
• S2S IT Solutions Private Limited- This Company is located at Arjun Center, Govandi East, Mumbai
• Cyquator Technologies Limited – This Company is located at Dr. A.B. Road, Worli, Mumbai
• Caliber Point Business Solutions – This Company is located at Millennium Business Park, A Block, TTC Industrial Area, Mahape, Navi Mumbai.
• Datamatics Technologies Limited - This Company is located at Knowledge Centre Street # 17, MIDC, Andheri (E) Mumbai
• Cheers Interactive (I) Private Limited- This Company is located at Millennium Business Park, Sector 3, Building # 4, Mahape, Navi Mumbai

Recruitment Process for BPO Jobs in Mumbai

There will be a written test initially. Following this, the aspirants will be needed to be present for a group discussion. Those aspirants who pass the written test will be called in for an interview with the board.