Call Centre Executives are experts who are specialized in outsourcing type jobs. They plan and direct all facets of a company’s call center guiding principles, goals, and initiatives. These executives also develop and oversee measures for interacting with clients in a call center. They control the overall performance of call center operations. In their daily affairs, they have to attend large volumes of requests through phone calls. Call center is a field where one can have rapid growth in the career.

Qualifying Exam

In order to become a Call Centre Executive in international call centers or otherwise, candidates should have an advanced degree in any streams. Graduates specializing in any disciplines can work as Call center executives. Intermediates can opt for entry-level jobs in the sector. Aspirants can also undergo training from recognized Call centre institutes for the ease of job. Majority of the Call center executives work for private companies. On completion of their programs, they can seek out for career in Call centers. The median expected salary of a Call Center Executive is around Rs. 4 lakh per annum. With years of experience they put in this industry, their pay packet may go up.

Who is eligible to apply?

Aspirants have to complete 10+2/diploma course or its equivalent so as to pursue graduate programs in colleges. They are supposed to have completed the qualifying course from a recognized institute or Board. Then only, they will be eligible to apply for graduate courses in institutes of repute.

Key Points in the process

• Complete the 10+2 years of schooling.
• Otherwise, pursue diploma course in any streams or its equivalent after matriculation.
• Earn a graduate degree in any disciplines
• Do a course on Computer literacy and Communication skills.
• Earn a Certificate from a recognized call center training institute for career advancement.
• Search out for jobs in International Call centers or other private call centers.

Skills required for a Call Centre Executive

Call Centre Executives should have high level of enthusiasm, since they have to interact with clients. Very good vocabulary, verbal and written communication skills are required to shine in the sector. Call center executives should have sharp ears also as most of the communication will be via telephone. They are supposed to be aware of the basic telephone manners also. High level of patience is required in order to understand what the customer wants. As these professionals will have to work in night shifts, they should be adaptable to that too.