The mode of education and the types of careers adopted by many of the individuals in the country has undergone significant changes over the past decade. New and modern career avenues have started emerging as a result of this. The people in general are constantly looking for change. The individuals look out for those careers which give them more benefits in terms of the money as well as the career paths. To add on to this is the career of call centers which has been emerging as a new industry in India.

As more and more multinational companies have come about in India, which necessitated the growth of call centers also. Since the population of India has people who have good communication skills the scope of this industry in India is growing tremendously. Apart from Indian companies, more and more foreign companies have also setup their call centers or outsource the various businesses in India also. With the advent of a globalized economy in India, more companies are expanding their business. The call centre trend was started first by the GE who had set up a call centre in 1998. Call centre as a career option has been adopted by the individuals which has immense scope even for the fresher’s.

Call centre is a prominent industry which provides in a wide range of services in the area of tele marketing, technical support, customer service etc. to the emerging business world. One of the most important aspects regarding this industry is that a large number of jobs are available which are vacant in almost all the sectors in the country. This is one of the reasons which promotes to more people opting for theses kind of jobs on a large scale. The call centers function within the country as domestic call centers and also deal with the international clients abroad. A large number of people in India adopt this job is due to the reason that they are aware of the English language which makes them eligible.

Way to this job?

There are no formal qualifications necessary for entering in to this industry. Any candidates who have completed their school level education or graduation can opt for this job. The important aspect other than the qualifications is that they should have good communication skills which are needed for this job. This as a job is the most suitable options for students as well as retired people and house wife’s. As already mentioned no specific qualifications are needed for the call centre jobs as this industry is engaged in thedevelopment of various career avenues for the graduates as well hose involved in technology studies as well as marketing professional also.

Communication skills- A necessity!

Communication skill is not only a necessity but also a competitive skill which is required in this job. This is the one important skill on which the entire job rests. The candidates even though having a high educational qualification will not even be considered if they lack in the communication areas. Since the business involves dealing with international clients, communication skills should be excellent.

In order to build a successful career in this industry apart from the communication skills the individuals should also have good computer knowledge, listening skills, ability to deal various situations effectively. The type of skills which are needed depends mainly on the type of projects that one normally gets involved in. Whatever be the reasons, communication skills enjoy a predominant position in this job area.

Any person who gets engaged in this job area whether fresher or experienced will get formal training in sections like accent, slang’s to be used, interaction skills, call centre terminologies etc to be used etc. The candidates will also be given adequate training in the product areas also where in they will be able to deal with the customers effectively. The training period will depend again on the type of projects that an individual gets involved in.

Is Career growth possible in Call center?

The growth potentialities in this industry are immense. The call center job provides the individuals with challenging opportunities mostly in case of the freshers. The candidates not only get good revenue or compensation in this area but also have higher growth avenues. Now with the emergence of more call centers in general the number of opportunities has also grown. An important factor related to this industry is that the individuals do not need secure higher levels of education for getting a call center job. A basic level of education to together with good communication skills is important in this area. The right kind of attitude governs this job. No matter how many degrees you have if one is not able to cope up with the daily routines in his job with the right kind of attitude it is a total waste. Since the business environment is changing the candidate should be in a position to deal with the pressure of attaining the company objectives but also his personal needs. The candidate should have a positive attitude towards the job even though a challenging in its nature.

Call center jobs are the most sought after jobs in the country as most of the candidates go for these jobs. Many of them opt for this as a part time job. But now regarding this industry the attitude of the people have been changing towards this job. The attitude of the people has seriously changed towards this job as now this is also regarded as one of the important career avenues among the people.

More and more people are inclined towards this job because of the convenient work schedules that it offers along with a certain decent financial incentives which are offered. This is a career which is providing job stability to most of the individuals. With the emergence of some of the very big multinational companies in the BPO sector, more individuals will be attracted towards this job on a whole.